> For the complete documentation index, see [llms.txt](https://schoolmanagerp.gitbook.io/schoolmanagerp-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://schoolmanagerp.gitbook.io/schoolmanagerp-docs/en/send-message/reminder-history.md).
# Reminder history
See every round of fee reminders sent together: who it reached, who it did not, and why.
**Where to go:** in the left menu, **Communications → Reminder History**. Do the work on this page on a computer. **Before you start:** be an Admin, Accountant or Office staff ([who can do what](#roles)). Rounds come from pressing **Remind many at once** on the [**Fee reminders**](/schoolmanagerp-docs/en/send-message/fee-reminders.md#task-bulk) page.
A reminder sent for one student, and a message from [**Send a message**](/schoolmanagerp-docs/en/send-message.md), do not show here; only rounds sent together do.
[See a round](#task-main) · [What the statuses mean](#confirm) · [Retry the failed](#task-retry) · [Problems and fixes](#trouble)
**On this page**
* [See who a round reached](#task-main)
* [What the round and message statuses mean](#confirm)
* [Other situations](#other)
* [Retry the failed deliveries](#task-retry)
* [Who was skipped before sending](#task-skipped)
* [Find a round](#task-find)
* [Problems and fixes](#trouble)
* [Who can do what](#roles)
* [Learn more](#more)
***
## See who a round reached
On the demo and staging sites nothing is really sent: the messages of a round land in the **test inbox** (see [Where do codes and messages go on the demo?](/schoolmanagerp-docs/en/start/sign-in.md#task-test-inbox)).
1. In the left menu press **Communications**, then press **Reminder History**.
→ The **Reminder History** list opens: **Every round of reminders sent together, newest first.** Columns: **Name**, **Created**, **Status**, **Recipients**, **Delivered**, **Failed**.
2. Press **View** on a round.
→ The round's page opens. At the top: **Created**, **Recipients**, **Delivered**, **Failed** and the status. Below: **Message that was sent**.
3. Look at the **Who received it** list: **Recipient**, **Channel**, **Mobile or email**, **Status** and **Why it failed**.
→ While the round is **Processing**, the page refreshes by itself again and again. When it ends, a message appears, for example **Reminder round finished: … sent.**
***
## What the round and message statuses mean
**Round status**
| Status | Meaning | What next |
| -------------------- | --------------------------------- | ------------------------------------- |
| **Processing** | The messages are still being sent | Wait; the page refreshes by itself |
| **Completed** | All messages sent, none failed | Nothing more to do |
| **Partially failed** | Some went, some failed | [Retry the failed](#task-retry) |
| **Failed** | None went | See the reason, fix it and send again |
**Status of one message** (in the **Who received it** list)
| Status | Meaning |
| ------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| **Queued** | Still waiting to be sent |
| **Sent** | The SMS or email service has taken the message |
| **Delivered** | The company reported it reached the phone, after a [Check status](/schoolmanagerp-docs/en/send-message/message-log.md#task-check) |
| **Read** | Not reported: the app does not record read reports |
| **Failed** | It did not go; the reason is in **Why it failed** |
The **Delivered** number at the top means how many messages the service has taken; reaching the phone is not counted separately.
This page does not keep anything on your phone or computer, so there is no "saved on this device" state.
***
## Other situations
### Retry the failed deliveries
When a round has finished and at least one failed, **Retry failed** appears at the top.
1. Press **Retry failed**.
→ The **Retry failed deliveries?** window opens. It shows the name of the new round, for example **Retry of March dues**.
2. Read the warning: **every guardian** of the students whose delivery failed is messaged again, including those whose earlier message was delivered.
3. Press **Retry**.
→ A new round is made and its page opens. The same message, the same channel and the same WhatsApp template go. **{Amount due}** and **{Due month}** are filled in again from the dues on the day of sending.
> **Remember:** there is no preview before a retry, and for SMS credit is used again. If you do not fix the reason for the failure (for example, SMS turned off), it will fail again.
### Who was skipped before sending
At the bottom of the round's page is **Skipped before sending (…)**. It is grouped by reason, with **… students** beside each. The meaning of each reason is on the [**Fee reminders**](/schoolmanagerp-docs/en/send-message/fee-reminders.md#task-skipped) page. If nobody was skipped, it says **No recipients were skipped.**
Nothing was sent to these people, so **Retry failed** does not include them.
### Find a round
In the **Search** box above the list type the round's name. Filter by **Status**, or give dates in **Created**. The filters are kept in the page address.
***
## Problems and fixes
| What you see | What to do | Who can help |
| --------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- | ------------ |
| **No reminder rounds yet.** | Press **Remind many at once** and send the first round. | — |
| **Could not load reminder rounds.** or **Could not load this round.** | Reload the page. | Admin |
| **Could not load delivery logs.** | Reload the page. | Admin |
| **Why it failed**: **Sending by … is not set up for this school. …** | An Admin turns it on in **Settings › Communication**, then send again. | Admin |
| **Why it failed**: **… cannot be sent automatically.** | The app cannot send by this channel. Send by another channel. | — |
| No **Retry failed** | The round is still **Processing**, or nothing failed. | — |
| **This round has no stored message template, …** | Send again yourself: a new round from [**Fee reminders**](/schoolmanagerp-docs/en/send-message/fee-reminders.md#task-bulk). | — |
| **No failed deliveries with a student on file to retry.** | The failed messages are not linked to a student; send a new round. | — |
| **The retry could not be started.** | Try again. For SMS the credit may be low; tell the Admin. | Admin |
| **Too many bulk requests in a row — …** | Wait a minute and press again. | — |
| A round stays **Processing** for a long time | Some messages are still queued. If it stays long, tell the Admin. | Admin |
More help with this: [What to do when something goes wrong](/schoolmanagerp-docs/en/help/troubleshooting.md#sms).
***
## Who can do what
| Role | View rounds | Retry |
| ---------------------------------------------------------------- | ----------- | ----- |
| Admin | Yes | Yes |
| Accountant | Yes | Yes |
| Office staff | Yes | Yes |
| Academic coordinator, Teacher, Exam controller, Committee member | No | No |
**Admin, Accountant and Office staff:** all three see all the school's rounds, not only their own; there is no difference in the code.
For the other roles, **Reminder History** is not in the left menu.
***
## Learn more Parts of the page — the list of rounds
1. The **Reminder History** title and the **Remind many at once** button.
2. Filters: **Search**, **Status**, **Created** (**Created from**, **Created to**).
3. The list: **Name**, **Created**, **Status**, **Recipients**, **Delivered**, **Failed**; **View** on a row.
How a round moves
The status of a round
* **How the status is decided:** it is counted as each message finishes. If none failed, **Completed**; if none went, **Failed**; everything else is **Partially failed**.
* **Retry means a new round:** the old round stays as it was. The new round is sent by student, not by guardian.
* **Refreshing:** the page fetches new data by itself only while the round is **Processing**.
Short help for the boxes (the (?) button)
| Field | What to enter | Required? |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------- |
| Which guardian to send to | One guardian of the chosen student. Their phone or email shows below; without one you cannot send. | Yes |
| How to send | Send message: SMS, WhatsApp or Email; SMS and WhatsApp go to the guardian’s phone, or the alternate phone if there is none. Fee reminder: starts on each guardian’s preferred channel; pick one to send everyone on that channel this time. | No |
| Message | What to send. For SMS, the characters and the number of SMS it uses show below. In a fee reminder, use the buttons below to put in the name, due amount or month; each guardian gets their real details. | Yes |
| Who to remind | Every guardian starts ticked. A guardian who turned notifications off does not get it, even when ticked. | Yes, at least one |
| Batch name | A name for this batch; you find it by this name in Reminder history later. | Yes |
| Channels (bulk reminder) | A guardian whose preferred channel is not ticked here is skipped. All three start ticked. | Yes, at least one |
| Status | Shows only the rounds in one state: Processing, Completed, Partially failed or Failed. Leave it on All statuses to see every round. | No |
**Related pages**
* [**Fee reminders**](/schoolmanagerp-docs/en/send-message/fee-reminders.md) — rounds are sent from here.
* [**Send a message**](/schoolmanagerp-docs/en/send-message.md) — a separate message to one guardian.
* [**Message log**](/schoolmanagerp-docs/en/send-message/message-log.md) — every message the school sent, one by one, with Check status.
***
*Version 0.1.0 · last verified 2026-10-25*
