> For the complete documentation index, see [llms.txt](https://schoolmanagerp.gitbook.io/schoolmanagerp-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://schoolmanagerp.gitbook.io/schoolmanagerp-docs/en/send-message/message-log.md).
# Message log
Every message the school sent, in one place: to whom, when, how, who sent it, and whether it arrived.
App (push) notifications are not in this log. It is not a record of those.
**Where to go:** in the left menu, **Communications → Message log**. It works on a computer or a phone ([On a phone](#task-phone)). **Before you start:** be an Admin, Accountant or Office staff ([who can do what](#roles)).
[Find a message](#task-main) · [What the statuses mean](#confirm) · [Check status](#task-check) · [Problems and fixes](#trouble)
**On this page**
* [How you get here](#arrive)
* [Find a message and see its details](#task-main)
* [What the statuses mean](#confirm)
* [Other situations](#other)
* [Ask the company for the status](#task-check)
* [Narrow the list with filters](#task-filter)
* [One student's or guardian's messages](#task-scoped)
* [The **Test** mark](#task-test)
* [On a phone](#task-phone)
* [Problems and fixes](#trouble)
* [Who can do what](#roles)
* [Learn more](#more)
***
## How you get here
**From the left menu:** **Communications → Message log**.
**From search:** in the search box at the top (Ctrl+K) type "Message log" and choose it. How search works: [Finding any page](/schoolmanagerp-docs/en/start/find-anything.md).
**From a student or guardian page:** on a student's page, **Messages** is in the **More actions** (⋯) menu at the top; on a guardian's page it is a **Messages** button at the top. The log opens with that person's messages only ([One student's or guardian's messages](#task-scoped)).
**From the dashboard:** on the **Failed messages** widget, press **See which ones**. The log opens with the failed SMS of the last 7 days.
***
## Find a message and see its details
On the demo and staging sites nothing is really sent: the messages land in the **test inbox** (see [Where do codes and messages go on the demo?](/schoolmanagerp-docs/en/start/sign-in.md#task-test-inbox)).
1. In the left menu press **Communications**, then press **Message log**.
→ The **Message log** opens: **Every message the school sent, newest first.** Columns: **Recipient**, **Sent**, **Channel**, **Mobile or email**, **Kind**, **Company**, **Status**, **Why it failed**.
2. In **Search** type the recipient's name, phone number or email. A phone number can be in any form: `01712345678`, `+880 1712-345678` or `8801712345678`.
→ The list shows only the messages that match.
3. Press **View message** on a row.
→ The **Message details** window opens: **Recipient**, **Mobile or email**, **Channel**, **Status**, **Kind**, **Sent by**, **Sent**, **Company**, **Company's message ID**, **SMS parts**, **Reminder round**, **Why it failed**, and the whole **Message** at the bottom. An email also shows its **Subject**. A value the message does not have shows **—**.
4. If the message belongs to a round of reminders, press **Open the round**. The round's page opens ([Reminder history](/schoolmanagerp-docs/en/send-message/reminder-history.md)).
***
## What the statuses mean
| Status | Meaning | What next |
| ------------- | --------------------------------------------------------------------------------------------- | --------------------------------------- |
| **Queued** | Still waiting to be sent | Wait |
| **Sent** | The SMS or email company has taken the message; whether it reached the phone is not known yet | If you can, [check status](#task-check) |
| **Delivered** | The company says the message reached the phone | Nothing more to do |
| **Failed** | It did not go, or the company says it did not arrive; the reason is in **Why it failed** | Fix the reason and send again |
**Kind** says where the message came from: **Sent by staff**, **Reminder (one)**, **Reminder round**, **Automatic**, **Sign-in codes**, **Exam result** or **Arrival notice**.
What **Message** never shows:
* A **Sign-in codes** message never shows the code or link; the log keeps only the rest of the text.
* An invoice link (the receipt after a payment, or **Send to guardian** on a receipt) shows as `…/i/••••••`. The guardian got the working link; the log never shows it, because anyone with the link can open the invoice for 30 days.
* A notice's personal link (the SMS sent after an SMS is approved) shows as `…/n/••••••`. The guardian got the working link; the log never shows it, because the link opens the notice with no login and counts as that guardian reading it.
* An **Exam result** message shows **Not shown: only staff who can see exam results can read this message.** to an Accountant. Admin and Office staff see it.
This page does not keep anything on your phone or computer, so there is no "saved on this device" state.
***
## Other situations
### Ask the company for the status
**Check status** shows only when the message is **Sent**, has a company message ID, and the company that sent it can report delivery (today: OneCodeSoft). On the demo and staging sites it does not show.
1. Press **View message** on the message.
2. Press **Check status**.
→ The button says **Checking…**. When the answer comes, **Status updated.** shows and **Status** changes to **Delivered** or **Failed**. If the company does not know yet, it stays **Sent**.
> **Remember:** one message can be checked once a minute. Pressing sooner shows **The delivery status of this message cannot be checked now.**
### Narrow the list with filters
Above the list: **Search**, **Channel**, **Status**, **How it was sent**, **Sent by**, **Company**, and **Sent** (**Sent from**, **Sent to**). The filters are kept in the page address, so a link you share opens the same list.
**Sent by** lists the school's staff who sent at least one message (by name, the first 100).
Example: to find the SMS sent to a guardian last Tuesday, type their number in **Search**, choose **SMS** in **Channel**, and give that day in **Sent**.
### One student's or guardian's messages
Pressing **Messages** on a student's or guardian's page shows only that person's messages. The top says **Showing messages for one student.** or **Showing messages for one guardian.**
Every filter and **Check status** work here too, on that person's messages only. **Clear all** keeps the view on that person. Press **Show all messages** to go back to every message.
### The **Test** mark
A test message sent from **Settings › Communication** shows a **Test** mark next to **Status** in its details. It is a real message; for SMS it uses credit.
### On a phone
On a phone each message is a card: the recipient and the **Sent** time at the top, **Status** on the right, the other columns under them, and **View message** at the bottom of the card.
1. **Search** stays at the top. For the other filters press **Filters** (it shows a number when some are set, such as **Filters (2)**).
→ A sheet opens with every filter. The list changes as you choose.
2. Press **Show … results** at the bottom of the sheet.
→ The sheet closes and the list shows.
***
## Problems and fixes
| What you see | What to do | Who can help |
| -------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | ------------ |
| **No messages found.** | The school has not sent a message yet. | — |
| **No messages match these filters** | Clear a filter or widen the dates. | — |
| **Could not load the message log.** | Reload the page. | Admin |
| **The delivery status of this message cannot be checked now.** | Press again after a minute. If it still says this, this message cannot be checked. | — |
| **Could not check the status. Try again in a minute.** | The company did not answer. Press again after a minute. | Admin |
| No **Check status** | The message is not **Sent**, its company does not report delivery, or it was sent before the company was recorded. | — |
| **Message**: **Not shown: only staff who can see exam results can read this message.** | An exam result. Ask an Admin or Office staff to read it. | Admin |
| **Why it failed**: **Sending by … is not set up for this school. …** | An Admin turns it on in **Settings › Communication**, then send again. | Admin |
More help with this: [What to do when something goes wrong](/schoolmanagerp-docs/en/help/troubleshooting.md#sms).
***
## Who can do what
| Role | See the log | Check status |
| ---------------------------------------------------------------- | ----------- | ------------ |
| Admin | Yes | Yes |
| Accountant | Yes | Yes |
| Office staff | Yes | Yes |
| Academic coordinator, Teacher, Exam controller, Committee member | No | No |
**Admin, Accountant and Office staff:** all three see every message of the school and every filter. One difference: an Accountant does not see the text of an **Exam result** message.
For the other roles, **Message log** is not in the left menu.
***
## Learn more Parts of the page
1. The **Message log** title.
2. Filters: **Search**, **Channel**, **Status**, **How it was sent**, **Sent by**, **Company**, **Sent**.
3. The list; **View message** on a row.
4. The **Message details** window: **Close** and (when it can work) **Check status**.
How Check status works
The status of one message
* **The answer sets the status:** delivered → **Delivered**; not delivered → **Failed**; the company does not know yet → stays **Sent**; the company did not answer → nothing changes.
* **Which company is asked:** the one that sent the message, on the account it was sent from.
* **Once a minute:** the minute's wait starts even when no answer comes.
* **One press, one question:** a fast double press still asks the company once.
**Related pages**
* [**Reminder history**](/schoolmanagerp-docs/en/send-message/reminder-history.md) — the rounds of reminders sent together.
* [**Send a message**](/schoolmanagerp-docs/en/send-message.md) — your own message to one guardian.
***
*Version 0.1.0 · last verified 2026-10-31*
